Refund & Return Policy

ShieldZen USA strives to provide our customers with excellent assistance and to provide them with fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, ShieldZen USA will refund the full amount, minus the cost of shipping, on new, unopened items. Before returning any product, you must obtain authorization by contacting us by email at support@shieldzen.online

ShieldZen USA will pay the return shipping for incorrect or defective items for any ShieldZen USA shipping error. Customers can expect to receive a refund within 2-4 weeks. This estimate includes the shipping time back to our company, an authorization check, and refund processing. Refunds can only issued in the form of the original method of payment. If you receive an incorrect or defective item due to an error on our part and would like a replacement, ShieldZen USA will pay the return shipping price for the incorrect item and ship the correct item out to the customer via upgraded shipping. Subscriptions require a 30 day notice of cancellation.

For electronic delivery, ShieldZen USA will process the product/license key through manufacturer verification to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, ShieldZen USA will refund the purchase price of the product in the form of the original method of payment.

  • Open License – ShieldZen USA may charge a 15% restocking fee on Open License orders that have been submitted to distribution or fulfilled.
  • Retail Licenses – ShieldZen USA may charge a 15% restocking fee on retail orders that have been fulfilled.
  • Anti-Virus – ShieldZen USA may charge a 25% restocking fee on Anti-Virus orders that have been fulfilled.

SHIPPING

We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon several factors, including the destination, shipping method, and when the order was placed.

Most products ship same day. Here are estimated processing and delivery time frames for each shipping method:

  • Ground: 1-2 days processing time. 4 – 10 Business days for delivery
  • Express Saver:1-2 days processing time. 2 – 3 Business days for delivery
  • Standard Overnight:1-2 days processing time. 1 Business day for delivery.

Please keep in mind that these times are an estimation. Depending on product availability, it is possible your product may arrive on a sooner date.

ELECTRONIC DELIVERY

If you purchase your product(s) and it states they have an electronic delivery method or download, you will receive the required product/license key by email the same day your order is confirmed.

Disclaimer: ShieldZen Inc operates as an independent authorized reseller and service provider for licensed antivirus software and related technical support. We clearly acknowledge that all registered trademarks, brand names, product names, and logos mentioned on this website are the sole property of their respective trademark holders. Use of such marks is purely for identification, reference, and informational purposes only, and does not imply any affiliation, endorsement, or sponsorship.

We do not claim ownership over any third-party brand, including but not limited to Norton™, or their parent companies. ShieldZen Inc's role is limited to promoting, selling, and supporting licensed digital products as part of official partner/reseller programs, where applicable.

All product purchases made through this platform are supported by the respective brand's policies, and we ensure that each customer receives genuine, verified licenses and service assistance. We strictly adhere to the FTC's Mail, Internet, or Telephone Order Merchandise Rule for consumer protection and fairness in transactions.

Use of this website and its services constitutes acceptance of our Privacy Policy, Terms & Conditions, and Disclaimer pages. We recommend reading these carefully before engaging with any product or service through this website.

ShieldZen Inc is committed to maintaining transparency, user trust, and compliance with all applicable advertising and digital commerce regulations.

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